Refunds

Returns

TOY&JOY provides its fan members with a managed return process to simplify returns.

  • If a buyer returns an item, TOY&JOY will issue a voucher equal to the amount paid minus shipping fees, banking fees (in case of online or POS payment), and any other direct costs incurred in collecting the product.

  • The voucher will reflect the original purchase price (less any discounts applied at the time of purchase).

  • Returns will not be accepted if the item is damaged, used, packaging is torn, incomplete, or not in its original condition.

  • Delivery service fees are non-refundable.

  • Returns are accepted only within 14 days of the purchase date and only if the buyer provides the original payment or delivery receipt proving the item was purchased from TOY&JOY.

  • Customers must take reasonable care of the products until they are returned or collected.

Birthday Gift Exchange

TOY&JOY offers fan members an exclusive benefit: the ability to exchange all birthday gifts for other items they or their kids prefer, or combine the value of multiple gifts to purchase one or two higher-value products.

  • Returned gifts may even come from other toy stores, but they must be in brand-new condition.

  • Eligible members are:

    • Those who organized the birthday with TOY&JOY event planners.

    • Customers who made at least one purchase per month (online or offline) from TOY&JOY in the last 6 months.

    • Customers who purchased from TOY&JOY (online or offline) in the last year with a value equal to or greater than the exchanged gifts.

Canceling Orders

  • Orders can be canceled before shipping or before being handed to the courier. In this case, only bank fees (if any) will be deducted.

  • If canceled after shipping or courier handover, the customer is responsible for the cost of returning the products, including any additional items, free gifts, or giveaways included in the order.

  • Refunds will be processed only through the original payment method.

Notes

  • Any dispute or claim arising out of or related to this website shall be governed and construed in accordance with the laws of Egypt.

  • Payment details submitted through our website are transmitted securely and directly to our payment provider.

  • The cardholder must retain a copy of all transaction records, as well as merchant policies and rules.

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