Delivery Practices

1) Sealed items cannot be opened to be checked unless payment is processed, hence it is not possible for the customer to open, reject and send orders back with the same driver. This can only be done before opening the package

The package must be paid for and received first and then if there are any issues the normal return process will be carried out by contacting the Customer Service.

2) Security

a) Orders must be delivered to a private address, e.g. home or work address. And please kindly note that we cannot deliver any order to public places, streets, cafes and/or restaurants

Thank you for shopping on www.Toyandjoy.com, your satisfaction is our goal, and should you have any issues with the above, please contact us at order@toyandjoy.com or call us at 01069000411